If you're evaluating loss prevention solutions and Agilence has come up in your research, you're likely looking at enterprise-grade analytics. Agilence is a well-established exception-based reporting (EBR) platform used by some of the largest retail organizations in the country — grocery chains, big-box retailers, and specialty retailers with hundreds or thousands of locations. Their AI-powered fraud scoring, deep POS analytics, and enterprise dashboards represent the high end of LP software.
DohShield operates in the same space — loss prevention for retail — but takes a fundamentally different approach. Instead of providing software tools that your team uses to investigate exceptions, DohShield provides a managed service where trained human reviewers do the investigation work for you, every day, and deliver the findings. You don't need an LP team. You don't need to learn a platform. You receive evidence packages in your inbox.
This comparison is designed to help you understand where each solution fits, and more importantly, which model matches how your business actually operates. The answer often comes down to a single question: Do you have dedicated loss prevention staff?
The Core Divide: Software You Operate vs. Service That Operates for You
The difference between Agilence and DohShield isn't about which product is more sophisticated. It's about who does the work.
Agilence is an analytics platform. It ingests your POS data, applies exception-based reporting rules, uses AI to score potentially fraudulent transactions, and presents findings through dashboards and reports. It can correlate data across locations, identify trending theft patterns, and flag the employees and transactions most likely to represent loss. It's a powerful analytical engine. But the engine needs a driver. Someone on your team — an LP analyst, a district manager, a dedicated operations person — must log into the platform, review the flagged exceptions, pull corresponding video, investigate whether the exception represents actual theft or a false positive, and compile evidence packages for action. Agilence provides intelligence. Your team provides execution.
DohShield is a managed audit service. Trained human reviewers pull your POS transaction data every day, identify exception events (voids, no-sales, refunds, underrings, safe drop discrepancies), cross-reference each one with synchronized video footage from your cameras, determine whether the exception represents legitimate activity or actual theft, and deliver investigation-ready evidence packages when they find something. You receive an incident report. You take action. DohShield provides both the intelligence and the execution.
Agilence tells your LP team where to look. DohShield looks for you and tells you what it found.
This isn't a value judgment. For an enterprise retailer with 500 locations and a 15-person LP department, Agilence's deep analytics and cross-location trend detection are enormously valuable — they make the LP team faster, smarter, and more focused. For a 15-location convenience store operator who doesn't have an LP team, Agilence's dashboards generate data that nobody has time or expertise to act on. The right tool depends entirely on your organizational structure.
The Question That Determines Everything: Do You Have LP Staff?
This is the single most important question in the DohShield vs. Agilence evaluation, and the honest answer determines which service delivers ROI.
If You Have a Dedicated LP Team
Agilence is built for you. Your LP analysts need powerful tools to sift through millions of transactions across hundreds of locations, identify the highest-risk employees and stores, score exceptions by fraud likelihood, and prioritize their investigation time. Agilence does this exceptionally well. The platform's AI-powered fraud scoring, exception-based reporting, and enterprise dashboards give experienced LP professionals the analytical horsepower to focus their effort where it matters most. Agilence doesn't replace your LP team — it makes them dramatically more effective.
If You Don't Have a Dedicated LP Team
DohShield is built for you. Most convenience store operators, gas station owners, and small-to-mid-size franchise operators don't have dedicated loss prevention staff. The owner, the district manager, or the operations lead is already working 12+ hour days managing vendors, staffing, compliance, and customer operations. Adding "review LP analytics platform daily" to that workload is a non-starter. It doesn't matter how sophisticated the software is if nobody has time to use it.
DohShield eliminates the need for internal LP resources. The daily audit runs whether you log in or not. The evidence packages arrive whether you're at the store, traveling, or dealing with an emergency at another location. The service delivers the output — confirmed findings with proof — without requiring your time, your expertise, or your attention.
Feature Comparison
| Feature | DohShield | Agilence |
|---|---|---|
| Service Model | Managed service (done for you) | Software platform (self-serve) |
| Daily POS + Video Audit | Included (human-reviewed) | Your team reviews (platform-assisted) |
| AI-Powered Fraud Scoring | Human-reviewed exceptions | Advanced AI scoring |
| Exception-Based Reporting | Human-verified daily | Automated EBR engine |
| Evidence Packages | Delivered daily (investigation-ready) | Self-compiled by LP team |
| Video Integration | Daily synchronized review | Via Cisco/Meraki partnership |
| Cross-Location Trend Analysis | Per-location daily reports | Enterprise-wide analytics |
| Enterprise Dashboards | Simplified reporting | Advanced analytics dashboards |
| LP Staff Required | No — managed service | Yes — required to operate |
| Hardware Required | Uses existing cameras | POS integration (no camera requirement) |
| Back-Office Integration | Full DohAssist ecosystem | Standalone platform |
| Pricing | From $299/mo (published) | Enterprise pricing (custom quote) |
| Contract Terms | No contracts — cancel anytime | Annual contracts typical |
| Best For | 1–50 location operators without LP staff | 100+ location enterprises with LP departments |
Where Agilence Wins: Enterprise-Grade Analytics Depth
To be clear about what Agilence does well: their analytics platform is genuinely powerful for enterprise-scale loss prevention. Here's where Agilence's capabilities exceed what DohShield provides:
- AI-powered fraud scoring. Agilence's algorithms analyze millions of transactions to automatically score each one by fraud likelihood, allowing LP teams to prioritize their investigation time on the highest-risk events. This is enormously valuable when your LP team is responsible for 500+ locations and needs to know where to focus.
- Cross-location trend detection. Agilence can identify theft patterns that span multiple locations — for example, an organized retail crime ring hitting 30 stores in a region with the same return fraud pattern. This macro-level view requires the scale of data that enterprise retailers generate.
- Deep POS data correlation. Beyond basic void and refund detection, Agilence can correlate POS data with inventory, supply chain, and loyalty program data to identify complex shrinkage patterns that simple exception-based reporting would miss.
- Enterprise reporting and compliance. Agilence provides the kind of detailed, auditable reporting that enterprise LP departments need for internal governance, insurance documentation, and executive-level loss prevention reviews.
- Broad data source integration. Agilence can ingest data from POS, inventory management, supply chain, e-commerce, and other systems to create a comprehensive data picture that goes far beyond register-level exceptions.
These are real strengths. They're also capabilities that matter primarily to organizations with the scale and the LP staffing to exploit them. An enterprise grocer with 800 locations and a 20-person LP department derives enormous value from Agilence's analytical depth. A 12-location convenience store owner does not — because the analytical depth is only useful if someone is analyzing.
What DohShield Delivers: Execution Without Headcount
DohShield's value proposition is fundamentally different from Agilence's. It's not about deeper analytics or more sophisticated algorithms. It's about getting the daily audit work done without requiring you to hire, train, and manage LP staff.
Daily Human Review of Every Exception
Every void, no-sale, refund, and flagged POS event at your store is reviewed by a trained human against synchronized video footage. Not scored by an algorithm and placed in a queue for your team to investigate later. Reviewed. Verified. Documented. Every day. This happens whether you have zero LP staff or 50 — because DohShield's reviewers are the LP staff.
Investigation-Ready Evidence Packages
When DohShield confirms an exception as actual theft or fraud, you receive a complete evidence package: synchronized video clip, POS receipt data, employee identification, and a written timeline. These packages are designed for termination conversations, HR documentation, and law enforcement referral. You don't need to compile evidence from a dashboard. The evidence arrives compiled, documented, and ready for action.
No Platform to Learn, No Dashboard to Monitor
There is no DohShield dashboard that requires daily attention. There are no alerts to triage, no fraud scores to evaluate, no reports to generate. You receive an email with findings. You decide what to do with them. The total time investment for the operator is minutes per day, not hours.
Month-to-Month, Starting at $299
DohShield's transparent pricing starts at $299 per month with no contracts. You can evaluate the service for 30 days and cancel if it doesn't deliver ROI. Compare this to enterprise analytics platforms that require custom negotiations, annual commitments, and significant implementation investment before you see a single finding.
Pricing Context
DohShield publishes transparent pricing. Agilence uses custom enterprise pricing that requires direct engagement.
How Each Solution Handles Common Scenarios
Scenario: Void Abuse Pattern Across Multiple Shifts
A cashier at one of your locations has been voiding 2 to 3 transactions per shift, pocketing the cash. The pattern has been ongoing for six weeks.
With Agilence: The platform's EBR engine flags the employee's above-average void rate. AI fraud scoring ranks this employee as high-risk. The data appears in the dashboard for your LP analyst to investigate. Your analyst pulls the relevant video (via Cisco integration), reviews the transactions, confirms the pattern, documents the findings, and compiles the evidence package. Time from alert to evidence: depends on your analyst's workload and how quickly they get to this case.
With DohShield: The daily audit catches the pattern within the first day of service. Every void is reviewed against video as part of the standard daily audit protocol. By day two, you have an evidence package with the first confirmed incidents. By the end of the first week, you have a documented pattern across multiple shifts with video, POS data, and total estimated loss. No LP analyst required. No dashboard investigation. Findings delivered to your inbox.
Scenario: Organized Retail Crime Across 200+ Locations
A large grocery chain suspects an organized return fraud ring operating across stores in the Southeast region.
With Agilence: This is where Agilence excels. The platform can correlate return patterns across 200+ locations, identify matching customer profiles, flag geographic clusters, and surface the macro-level pattern that would be invisible at the individual store level. Your LP team uses this intelligence to coordinate with law enforcement on a multi-store investigation.
With DohShield: DohShield's daily audit would catch individual return fraud events at each location but is not designed for cross-location macro-analysis at this scale. DohShield excels at store-level exception detection, not enterprise-wide crime ring pattern recognition.
Scenario: 8-Location C-Store Owner Wants Loss Prevention
An independent convenience store operator with 8 locations has no LP staff and suspects internal theft is eroding margins.
With Agilence: The platform would provide analytics across all 8 locations, but the operator has nobody to review the dashboards, investigate flagged transactions, or compile evidence. The platform generates data that goes unused. The subscription cost plus the time the owner would need to invest learning and operating the platform makes this a poor fit.
With DohShield: All 8 locations are audited daily. Evidence packages arrive in the operator's inbox. No dashboard to learn, no staff to hire, no time commitment beyond reviewing findings. The operator sees first exceptions within 48 hours of activation and makes informed decisions about employee action based on documented evidence. This is the use case DohShield was built for.
Where DohShield Excels
- Zero LP headcount required. The managed service model means you get daily loss prevention auditing without hiring, training, or managing LP analysts. The reviewers come with the subscription.
- Investigation-ready output. Every confirmed incident arrives as a complete evidence package — video, POS data, timeline, employee identification. No assembly required.
- Transparent pricing from $299/mo. No custom quotes, no enterprise negotiations, no surprises. Published pricing with no contracts.
- 72-hour activation. Connect your existing cameras and POS, DohShield configures your audit rules, and daily reviews begin. No multi-month implementation project.
- Ecosystem integration. DohShield connects to DohAssist back-office reconciliation and DohOps workforce management, unifying loss prevention with cash variance, inventory, and staffing data in a single vendor relationship.
Where Agilence Excels
- Enterprise-grade analytics depth. AI fraud scoring, cross-location trend detection, and broad data correlation across POS, inventory, supply chain, and loyalty data.
- Scale for large organizations. Built for retailers with 100+ locations and the analytical infrastructure to maximize a sophisticated platform.
- LP team force multiplier. For organizations with existing LP departments, Agilence dramatically improves their efficiency by focusing investigation time on the highest-risk exceptions.
- Advanced dashboards and reporting. Enterprise-quality reporting for executive reviews, audit compliance, and governance documentation.
- Broad industry applicability. Agilence serves grocery, big-box, specialty retail, and other large-format retail environments beyond convenience stores.
Who Should Choose What
Choose DohShield if:
- You operate 1 to 50 locations and don't have dedicated LP staff
- You want daily loss prevention auditing delivered as a service, not a software project
- You need investigation-ready evidence packages without compiling them yourself
- You want to start in 72 hours with no implementation timeline
- You value month-to-month flexibility and transparent pricing
- You want loss prevention integrated with back-office and workforce management
Choose Agilence if:
- You operate 100+ locations with a dedicated LP department
- You need AI-powered fraud scoring and cross-location trend analysis
- Your LP team needs powerful analytical tools to prioritize their investigation time
- You require deep data correlation across POS, inventory, supply chain, and loyalty systems
- You have the IT infrastructure and budget for an enterprise platform implementation
- Enterprise-grade reporting and compliance documentation are organizational requirements
Frequently Asked Questions
No. DohShield is a managed service — trained human reviewers do the daily audit work for you. You receive incident reports with investigation-ready evidence packages. No dedicated loss prevention analysts, no dashboard monitoring, no alert triage. This is the core difference from platforms like Agilence that require internal LP staff to operate the software, investigate alerts, and compile evidence.
Yes, in practice. Agilence is an analytics platform that generates exception reports, fraud scores, and trend analysis. Turning that data into action — investigating flagged transactions, pulling video, building evidence packages, and documenting cases — requires dedicated loss prevention analysts. Agilence provides the intelligence tools; your team provides the labor to act on them. For enterprise retailers with existing LP departments, this is a natural fit. For operators without LP staff, the platform generates data that nobody has bandwidth to investigate.
DohShield publishes transparent pricing: Silver at $299 per month, Gold at $379, and Platinum at $499, with no contracts. Agilence uses custom enterprise pricing that is not publicly listed and typically requires annual contracts. When comparing total cost, include the LP staff needed to operate Agilence — one analyst at $55,000 to $75,000 per year plus the platform subscription significantly exceeds DohShield's total cost for operators with 50 or fewer locations.
DohShield is optimized for operators running 1 to 50 locations. For portfolios exceeding 50 locations, DohShield offers custom enterprise plans — contact the team for portfolio-level pricing and configuration. Agilence is specifically designed for large enterprise retailers with 100+ locations and provides enterprise-grade analytics, cross-location trend analysis, and deep data correlation capabilities that are most valuable at that scale.
Agilence is primarily a POS data analytics platform. It does not include native video review in the same way a managed audit service does. However, Agilence has partnered with Cisco (Meraki) for video integration, allowing LP teams to link flagged POS exceptions to corresponding video footage within the platform. The video review itself is still done by your internal team — Agilence provides the data correlation and flagging, not the human review.
For convenience store operators running 1 to 50 locations without dedicated LP staff, DohShield is the better fit. It provides managed daily auditing with no internal resources required, transparent pricing starting at $299 per month, and no contracts. Agilence is designed for large-scale enterprise retailers with existing LP departments, IT support, and the budget to operate a sophisticated analytics platform. A 10-location c-store operator would be underserved by Agilence's enterprise model and overserved by its pricing. Learn more about DohShield for convenience stores.
Yes. Operators who find they're paying for an enterprise analytics platform they don't have the staff to fully utilize are strong candidates for DohShield. The transition is straightforward: DohShield connects to your existing cameras and POS system, configures audit rules for your operation, and begins daily reviews — typically within 72 hours. Because DohShield is month-to-month with no contracts, you can start the service while your existing Agilence contract winds down, then consolidate once it expires. Book a strategy call to discuss a transition plan.
Related Resources
- DohShield Overview — Full details on the managed daily audit service
- Convenience Store Loss Prevention — How DohShield protects c-stores from shrinkage
- DohShield vs. Solink — AI video analytics vs. managed daily auditing
- DohShield vs. DTiQ — Managed audit vs. surveillance platform comparison
- DohShield vs. Envysion — How DohShield compares to Envysion's LP solution
- DohShield vs. Remote Eyes — Transaction-level theft detection vs. operational video auditing
- DohShield Pricing — Transparent pricing for all tiers