Tr?Id=2733472787004307&Ev=Pageview&Noscript=1
DohAssist

Holiday Inn® / IHG® Hotel Back-Office: Revenue Reconciliation & Night Audit

Room revenue reconciliation against your PMS, F&B cost tracking, vendor invoice management, and IHG franchise compliance reporting — DohAssist handles the daily back-office complexity of mid-scale hotel operations.

Holiday Inn Operator? Book Strategy Call View Pricing
4,400+
IHG Properties in the Americas
Daily
Night Audit Complexity
$299/mo
Starting Price — From
F&B + Rooms
Dual Revenue Stream Reconciliation

Hotel Back-Office Complexity: Beyond the Front Desk

Mid-scale hotel operations like Holiday Inn® combine revenue streams, cost centers, and compliance requirements that exceed most other franchise categories in complexity. Room revenue, food and beverage operations, ancillary services (parking, gift shop, laundry), and seasonal fluctuations all need to be reconciled daily against your Property Management System (PMS) — and the night audit process that drives this reconciliation requires precision, every night, without exception.

The night audit isn't just an accounting procedure — it's the control mechanism that catches discrepancies before they compound. Revenue posted to wrong folios, complimentary room authorizations not properly documented, rate overrides without manager approval, and F&B charges not transferred from restaurant POS to guest accounts all surface in a proper night audit. When night audit is done correctly, the hotel's financial position at 3 AM matches reality. When it's done hastily or skipped, days of errors compound before they're visible.

IHG franchise compliance adds another layer. Brand standards, revenue reporting requirements, and fee calculations all depend on accurate daily revenue data. Errors in revenue reporting to IHG can trigger compliance issues with your franchise agreement and affect your brand scores.

What DohAssist Handles Daily for Holiday Inn® / IHG® Operators

Daily Room Revenue Reconciliation Against PMS

DohAssist reconciles room revenue from your Property Management System against actual check-ins, check-outs, rate schedules, and payment methods daily. Folio discrepancies, revenue posted to incorrect accounts, and OTA (Online Travel Agency) booking reconciliation are all addressed in the daily workflow. For operators using hotel management software like Opera, OnQ, or similar platforms, we work within your existing system.

F&B Cost Tracking

Holiday Inn® properties with restaurant, bar, or breakfast service operations need daily F&B cost tracking. Food and beverage purchases, consumption, waste, and complementary service costs all contribute to F&B cost percentage. DohAssist reconciles F&B purchases against sales to identify cost variances by meal period and by category — catching food cost problems daily rather than discovering them when the monthly P&L arrives.

Vendor Invoice Management for Hotel Supplies

Hotel operations involve dozens of vendor relationships: linen suppliers, cleaning product vendors, food and beverage distributors, maintenance contractors, and amenity suppliers. DohAssist verifies every vendor invoice against delivery receipts and contracted pricing. For properties with high linen turnover or consumable supply costs, vendor invoice accuracy directly affects operating cost control.

OTA Commission Tracking — Booking, Expedia, IHG Direct

Holiday Inn® operators receive reservations through multiple channels: IHG direct booking, Booking.com, Expedia, and other OTAs. Each channel has different commission structures, payment terms, and reconciliation requirements. DohAssist reconciles OTA commission charges against actual bookings and settlements, identifying commission overcharges and ensuring promotional credits are applied correctly.

Franchise Fee Compliance

IHG franchise fees are calculated on total room revenue. DohAssist ensures your revenue figures are accurately compiled and that franchise fee calculations are correct before submission. Errors in either direction — under-reporting that triggers audit or over-reporting that creates unnecessary cost — are eliminated through daily reconciliation discipline.

Seasonal Staffing and Back-Office Continuity

Hotel operations face significant seasonal staffing challenges. During peak seasons, back-office functions that are already understaffed get further strained as front-of-house teams expand and transaction volume increases. During shoulder seasons, skeleton staffing creates the opposite problem — critical reconciliation tasks get deferred when there "isn't time."

DohAssist provides consistent daily back-office processing regardless of your staffing situation. Whether you're fully staffed for summer, running lean in January, or in the middle of a key staff turnover, the daily reconciliation cycle continues without interruption. This consistency is particularly valuable for IHG compliance — brand audits that find reconciliation gaps don't care about your staffing situation when they score your property.

DohAssist is not affiliated with Holiday Inn®, IHG®, or their parent company, InterContinental Hotels Group.

Pricing for Holiday Inn® / IHG® Hotel Operators

DohAssist for Holiday Inn® / IHG® hotel operators starts at from $299/month per property. This includes daily room revenue reconciliation against PMS, F&B cost tracking, vendor invoice management, OTA commission reconciliation, and franchise fee compliance. No contracts. Cancel anytime.

DohAssist
From $299/mo per property
  • Daily PMS revenue reconciliation
  • F&B cost tracking
  • Vendor invoice management
  • OTA commission reconciliation
  • Night audit support
  • IHG franchise compliance reporting
Get Started

Enterprise & Multi-Unit Operators

Managing 10+ locations? We offer consolidated reporting, dedicated account management, custom SLAs, and volume pricing for enterprise franchise operators. Talk to our enterprise team about a custom program built around your portfolio.

Contact Enterprise Team

Frequently Asked Questions

We work with Opera, OnQ, Maestro, Cloudbeds, and most major Property Management Systems. If your PMS exports transaction data, we can reconcile it.

We reconcile Booking.com, Expedia, and other OTA commissions against actual bookings and settlements. Commission overcharges and missing promotional credits are identified and documented for dispute.

Yes — daily room revenue reconciliation, folio auditing, and PMS variance identification are core services for hotel clients. We provide the daily financial close that supports your night audit cycle.

Yes — franchise fees calculated on room revenue are verified daily. Accurate revenue figures prevent both compliance issues from under-reporting and unnecessary costs from over-reporting.

Holiday Inn® / IHG® Operator? Simplify Your Hotel Back-Office.

Book a free strategy call. We'll show you how daily revenue reconciliation and F&B cost tracking protect your hotel margins.

Book Strategy Call