These Terms of Service (“Terms”) govern your access to and use of all services provided by DohAssist LLC (“DohAssist,” “we,” “us,” or “our”), including all platforms and brands operated under the DohAssist LLC umbrella. By subscribing to, accessing, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.
1. Scope of Services
DohAssist LLC provides the following services to multi-unit franchise operators, small business owners, and commercial enterprises:
1.1 DohAssist — Back-Office Operations
- Daily sales reconciliation and bank reconciliation
- Payroll processing, HR support, and employee onboarding
- Bookkeeping, accounts payable/receivable management, and financial reporting
- Vendor invoice management and vendor payment coordination
- Lottery reconciliation, fuel reconciliation, and price book/SKU management
1.2 DohShield — Loss Prevention
- Daily POS transaction auditing cross-referenced with video surveillance
- Fraud detection, sweethearting detection, and safe drop verification
- Operational compliance auditing and back-dock surveillance
- Investigation-ready evidence packages and detailed audit reports
1.3 DohOps — Workforce SaaS Platform
- Employee scheduling and shift management
- GPS-enabled time clock with geofencing
- Task management, checklists, and accountability tracking
- Team messaging, hiring workflows, and training LMS
- Workforce analytics, gamification, and performance dashboards
Service Delivery Model: Services are delivered remotely, primarily by our India-based operations team with U.S.-based account management and oversight. All operational activities are supervised by DohAssist’s U.S. leadership team. Clients receive a dedicated U.S.-based account manager as their primary point of contact.
2. Client Responsibilities
To enable effective and timely service delivery, you agree to:
- Provide complete and timely documentation: Including POS system access, bank account access (read-only), vendor portal credentials, security camera system access, employee records, and any other data or system access required for your subscribed services
- Respond to clarification requests: Our team may need additional information or clarification to perform services accurately. You agree to respond to such requests within a reasonable time frame
- Review reports and output monthly: You are responsible for reviewing all reports, reconciliation output, audit findings, and deliverables provided by DohAssist. See Section 4 for the specific review and acceptance policy
- Ensure data accuracy: You are responsible for the accuracy and completeness of all information and data you provide to us. DohAssist is not liable for errors resulting from inaccurate, incomplete, or untimely information provided by the client
- Maintain system access: You are responsible for ensuring that all system credentials, portal access, and technical integrations remain active and functional throughout the service period
3. Data Handling and Compliance
All client data is transmitted to and processed by our India-based operations team unless otherwise requested in writing. Our offshore team performs day-to-day reconciliation, auditing, data entry, reporting, and related operational tasks under the supervision of our U.S.-based management.
By subscribing to our services, clients acknowledge and accept the following:
- Client data, including financial records, employee data, POS data, and video footage, may be accessed, processed, and stored in India
- Clients acknowledge the inherent risks associated with offshore data handling, including jurisdictional differences in data protection regulations
- DohAssist implements industry-standard security controls, encryption, access restrictions, and confidentiality agreements with all offshore personnel
- All offshore operations are supervised by U.S.-based account managers and leadership
U.S.-only data handling is available upon written request. Clients who require that their data be processed exclusively within the United States may request this accommodation in writing. U.S.-only processing is provided under a custom pricing plan with a separate scope agreement. Contact support@dohassist.com to initiate this request.
4. Review and Acceptance Policy
Clients agree to audit DohAssist’s performance and all work output within 30 calendar days of the end of each calendar month. This includes, but is not limited to, reconciliation reports, financial statements, audit findings, payroll output, vendor payment records, and any other deliverables provided during the preceding month.
All concerns — including errors, omissions, underpayments, overpayments, discrepancies, or dissatisfaction with service quality — must be submitted in writing within the 30-day review period to the client’s assigned account manager AND copied to support@dohassist.com.
Failure to notify DohAssist within this 30-day window constitutes full approval of all services rendered, all work product delivered, and all financial transactions processed during the applicable period. Upon expiration of the review period:
- DohAssist reserves the right to deny liability for issues reported after the window has passed
- DohAssist reserves the right to decline corrections, adjustments, or rework for late-reported issues
- No refunds, credits, or compensation shall be owed for issues identified outside the review period
- The client waives the right to dispute the accuracy or quality of services for the applicable period
This policy exists to ensure timely quality assurance and to protect both DohAssist and its clients from compounding errors. We strongly encourage clients to establish an internal review process to meet this requirement.
5. Service Level Expectations
DohAssist strives to deliver high-quality, timely service. The following are service level targets, NOT guarantees:
- Reconciliation delivery: Daily reconciliation reports submitted within 72 business hours of receiving all required data and system access
- Payment posting: Vendor and other payments posted within 72 business hours of receipt of client-approved payment instructions
- Discrepancy follow-up: Systematic follow-up on identified discrepancies, with status updates provided to the client on a regular cadence
- Monthly performance reports: Summary reports delivered to the client by the 15th of each month for the preceding month’s activity
- Dedicated account manager: Each client is assigned a dedicated, U.S.-based account manager who serves as the primary point of contact for all service-related matters
Service level targets are dependent on timely provision of data, system access, and client cooperation. DohAssist is not responsible for delays caused by client-side factors, third-party system outages, or force majeure events.
6. No Guaranteed Results
All service outcomes depend on client participation, system access, data accuracy, and third-party factors beyond DohAssist’s control. Any estimates, projections, testimonials, case studies, or performance metrics shared by DohAssist — whether on our website, in marketing materials, during sales presentations, or in any other context — reflect historical performance and are not guarantees of future outcomes.
DohAssist expressly does not guarantee:
- Specific revenue increases or cost savings
- Specific theft detection rates or loss prevention outcomes
- Specific reconciliation accuracy rates or error-free output
- Specific ROI metrics, payback periods, or financial returns
- Any particular business outcome as a result of using our services
Clients acknowledge that results will vary based on individual circumstances, business practices, employee behavior, market conditions, and other factors.
7. Limitation of Liability
To the maximum extent permitted by applicable law:
- No indirect damages: DohAssist LLC shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, business interruption, or cost of substitute services, arising from or related to the use of our services
- Liability cap: DohAssist’s total aggregate liability for any and all claims arising from or related to the services shall not exceed the total service fees paid by the client in the 30 calendar days immediately preceding the event giving rise to the claim
- Review period limitation: Claims, disputes, or requests for refunds or credits related to service quality, errors, or omissions that are reported after the 30-day review period described in Section 4 are ineligible for dispute, refund, credit, rework, or legal challenge
DohAssist provides reconciliation, auditing, and management services as supplementary operational support. Our services do not replace professional accounting, legal, tax, or security advice. Clients are responsible for engaging licensed professionals for such needs.
8. Franchisee Authorization
It is the sole responsibility of the franchisee (store owner) to obtain all necessary approvals, authorizations, or consents from franchisors, parent companies, corporate offices, or third parties to allow DohAssist to access POS terminals, company extranets, data access points, reporting systems, and other platforms needed for service delivery.
DohAssist does not verify or require proof of such approvals and relies entirely on the franchisee’s representations that all required authorizations have been obtained. DohAssist assumes no liability for:
- Unauthorized access claims by franchisors or parent companies
- Violations of franchise agreements resulting from the client’s failure to obtain proper authorization
- System access revocations or business disruptions caused by authorization disputes
- Penalties, fines, or legal actions imposed by franchisors or third parties
The client agrees to defend, indemnify, and hold harmless DohAssist LLC from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from or related to a lack of required approvals, authorizations, or consents.
9. Dispute Process & Binding Terms
In the event of a dispute regarding services, billing, or these Terms, the following process applies:
- Step 1 — Written notice: The disputing party must submit a detailed written description of the dispute to the assigned account manager AND to support@dohassist.com
- Step 2 — Senior management review: DohAssist’s senior management will review the dispute and respond in writing within 15 business days
- Step 3 — Resolution or escalation: If the dispute cannot be resolved through internal review, it will be escalated to binding arbitration as described in Section 15
Only senior managers at DohAssist LLC have the authority to make contractual promises, grant exceptions, approve credits, or modify these Terms. Agreements, promises, or representations made by any DohAssist employee or contractor outside of this written Terms of Service are not binding on DohAssist LLC unless confirmed in writing and signed by an authorized senior representative.
10. Subscription and Billing
10.1 Billing Structure
All services are provided on a month-to-month basis. There are no long-term contracts or minimum commitment periods. Services are billed monthly in advance.
10.2 Current Pricing
- DohAssist (Back-Office): Starting from $299/month per location
- DohShield Silver: $299/month per location
- DohShield Gold: $379/month per location
- DohShield Platinum: $499/month per location
- DohOps: $75/month per location
- POS Integration: $59/POS terminal/month
- Enterprise: Custom pricing available for multi-location portfolios and enterprise clients
Pricing is subject to change. Current pricing is always available on our Pricing page. We will provide 30 days’ written notice of any pricing changes affecting existing clients.
10.3 Late Payments
Payments that are more than 15 days overdue may result in suspension of services. DohAssist will provide at least 7 days’ written notice before suspending services due to non-payment. Suspended services will be restored upon receipt of all outstanding payments. DohAssist reserves the right to charge a late fee of 1.5% per month (or the maximum rate permitted by law, whichever is lower) on overdue balances.
11. Termination & Cancellation
11.1 Quality Dissatisfaction Window
New clients have a 60-day no-questions-asked cancellation window beginning from the date of service activation. If you are dissatisfied with the quality of our services for any reason within the first 60 days, you may cancel without penalty by providing written notice to your account manager or support@dohassist.com.
11.2 Standard Cancellation
After the 60-day window, either party may terminate services by providing 30 days’ written notice. Upon receipt of cancellation notice, DohAssist will complete any in-progress work through the end of the current billing period. Data export assistance is available upon request at no additional charge.
11.3 Termination by DohAssist
DohAssist reserves the right to terminate services immediately or with notice for the following reasons:
- Non-payment: Failure to pay invoices within 30 days of the due date
- Failure to provide documentation: Persistent failure to provide required system access, data, or documentation needed for service delivery
- Abusive conduct: Threatening, harassing, or abusive behavior toward DohAssist employees, contractors, or partners
- Violation of Terms: Material breach of these Terms of Service
- Illegal activity: Use of our services in connection with illegal or fraudulent activity
12. Communication Transparency
To ensure clear, documented communication and accountability:
- All formal notices — including dispute notices, cancellation requests, authorization requests, and service change requests — must be submitted in writing to the client’s assigned account manager AND copied to support@dohassist.com
- All contractual or legal inquiries must be submitted in writing. Verbal communications regarding contractual matters are not binding
- DohAssist will communicate material service changes, billing updates, and policy modifications via email to the primary contact on file
- Clients are responsible for ensuring their contact information is current and accurate
13. Indemnification
You agree to defend, indemnify, and hold harmless DohAssist LLC, its officers, directors, employees, agents, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees and legal costs) arising from or related to:
- Your use of DohAssist services or platforms
- Your failure to obtain required approvals, authorizations, or consents from franchisors, parent companies, or third parties (see Section 8)
- Your sharing of data or system access with DohAssist in violation of any agreement, law, or regulation
- Disputes between you and your franchisor, parent company, regulators, employees, or any third party arising from or related to DohAssist’s delivery of services
- Your violation of these Terms or any applicable law or regulation
- Any inaccurate or misleading information provided by you to DohAssist
14. Affiliate Branding and Invoicing
DohAssist, DohShield, and DohOps are brands and service lines operated under DohAssist LLC. They are not separate legal entities. All contractual relationships are with DohAssist LLC.
- All invoices are issued from DohAssist LLC regardless of which brand or service line is being billed
- All payments are made to DohAssist LLC
- All legal notices, disputes, and communications are addressed to DohAssist LLC
- Service agreements cover all brands and service lines subscribed to by the client under a unified contractual relationship
15. Governing Law & Dispute Resolution
15.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
15.2 Binding Arbitration
Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, that cannot be resolved through the dispute process described in Section 9, shall be settled by binding arbitration administered in Travis County, Texas, under the rules of the American Arbitration Association. The arbitrator’s decision shall be final and binding, and judgment upon the award rendered may be entered in any court having jurisdiction.
15.3 Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against DohAssist LLC.
15.4 Attorney’s Fees
In any arbitration or legal proceeding arising under these Terms, the prevailing party shall be entitled to recover its reasonable attorney’s fees and costs from the non-prevailing party.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms. The remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the intent of the original provision.
17. Modifications
DohAssist LLC reserves the right to modify, update, or amend these Terms at any time. When we make material changes:
- We will communicate the changes to affected clients at least 30 days before the changes take effect
- Notice will be provided via email to the primary contact on file and/or through a prominent notice on our website
- The “Last updated” date at the top of this page will be revised
Your continued use of our services after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree with the modified Terms, you may cancel your services in accordance with Section 11.
18. Contact
For questions about these Terms, contractual inquiries, or legal matters, contact us:
DohAssist LLC
14620 N IH 35 Office #A
Austin, Texas 78728
Email: support@dohassist.com
Email: sales@dohassist.com
Email: vikassharma@dohassist.com
Phone: +1(602)-750-0711
Toll Free: 1-888-364-7580