What's Inside
- 6 ready-to-post Word documents: CSR Day Shift, CSR Overnight, Lead CSR / Shift Supervisor, Assistant Manager, Store Manager, District Manager
- The 'must-have vs. nice-to-have' filter: what to require (and reject for) versus what to train
- The honest expectations section: what the job actually looks like — what to write so the people who can't handle overnight, register accountability, or cleaning duties self-select out
- The compensation language framework: how to talk about pay, points, bonuses, and benefits in a way that attracts good people without overpromising
- The legal-defensibility checklist: ADA, EEOC, and at-will language built in (reviewed in the Master Legal Framework on dohassist.com)
Who This Is For
- Operators who post a job and get 30 unqualified applicants
- Multi-unit owners who need consistent JDs across stores so HR isn't chaos
- Owners using Indeed, ZipRecruiter, Facebook Jobs, or Craigslist
- Anyone whose current job posts are 4 lines long and produce mostly wasted phone interviews
Why It Matters
A well-written JD does 80% of your screening for you. The wrong people read your honest expectations section and self-eliminate before applying. The right people read it and say 'this is exactly what I'm looking for.' Either way, you save hours of interview time and you reduce 90-day turnover dramatically.
These templates are written in plain English, by an operator who's actually hired and fired hundreds of CSRs. They are not HR-consultant boilerplate.