Free Download: Employee Meals & Discount Abuse Playbook

What's Inside

• The Employee Meals Policy template: ready-to-sign, plain English, defines exactly what's allowed ($X meal value, hot food only, on-shift only, no friends/family)
• The Discount Code Audit: the 8 ways CSRs abuse manager discount codes (and the exception report query that surfaces it in your POS)
• The Friend & Family Test: the simple POS pattern that tells you which CSR is ringing up half-off coffees for their friends
• The 'shrink-back' protocol: how to roll back abuse without firing your whole team — what to say in the all-hands meeting, what to put in writing, what to enforce in week 2 vs. week 6
• The dollar-impact calculator: what employee meal/discount abuse is actually costing you per store per year (the answer surprises most operators)

Who This Is For

• Operators with food service offerings (hot food, made-to-order, fountain drinks, coffee bars)
• C-store and gas station owners with employee meal benefits in their handbook (or no policy at all)
• Multi-unit owners who suspect inventory variance but the POS doesn't show theft
• QSR and food service operators with hourly staff and discount codes in the POS

Why It Matters

Employee meal abuse and discount-code shrink are the two most underestimated categories of c-store loss. Unlike cash variance, they don't show up as a number on a report — they show up as inventory drift, food cost percentage creep, or 'just a few cents' margin compression that adds up to thousands per year.

The playbook isn't about being mean. It's about being clear — because vague policy creates resentment from the good employees who follow the spirit, and opportunity for the few who don't.