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DOHOPS FEATURE

Training & LMS — Onboard New
Hires in Days, Not Weeks

Mobile-first training modules, quizzes, and certification tracking. New hires start learning before their first shift. Gamification integration means they actually complete it. Pre-built templates for food safety, POS operations, and customer service get employees productive faster.

Onboard Faster Back to DohOps

When 74% of Your Team Turns Over Annually, Onboarding Speed Matters

In franchise retail, you're not just onboarding occasionally — you're onboarding constantly. With QSR turnover at approximately 74% annually and only 54% of new hires reaching the 90-day mark, training needs to be fast, effective, and repeatable. You can't afford to spend two weeks getting a new cashier productive when there's a 46% chance they'll quit before three months.

The traditional approach — shadowing an experienced employee for a week, reading a printed manual, watching a manager demonstrate procedures — is slow, inconsistent, and unscalable. Different trainers teach different methods. Knowledge gets lost between shifts. New hires feel overwhelmed and unsupported. And each replacement costs $1,500 or more before the new employee is even productive.

DohOps Training & LMS solves this by creating a standardized, mobile-first training system that works the way today's workforce expects: on their phone, at their own pace, with immediate feedback and recognition for completion. New hires can begin training before their first shift — turning the anxiety of a new job into the confidence of preparedness.

74%
Annual QSR turnover — every hire matters more
54%
Of new hires reach 90 days — onboarding determines retention
$1,500+
Cost per replacement — faster ramp time means faster ROI

How DohOps Training Works

Four components work together to create a training system that's fast, verifiable, and engaging.

Mobile-First Learning Modules

Training modules are designed for smartphone consumption. Short, focused lessons — typically 5 to 15 minutes each — cover specific topics: how to operate the cash register, how to complete a safe drop, food safety basics, customer service standards, opening procedures, closing procedures.

Each module combines text, images, and optional video content. The format is optimized for the way hourly workers actually consume information: in short bursts, on their phone, during breaks or before shifts. No computer required. No classroom sessions. No printed manuals that go unread.

New hires receive their assigned modules as soon as they're onboarded through the DohOps hiring pipeline. Many operators assign orientation and safety training before the first shift — so the new hire walks in on day one already familiar with basic procedures.

Quizzes & Knowledge Checks

Every training module ends with a quiz that verifies the employee absorbed the material. Questions are multiple choice, true/false, or scenario-based — designed to test practical knowledge rather than memorization.

Quiz scores are recorded and visible to managers. Employees who score below the passing threshold are required to re-take the module. This ensures that "completed training" actually means "understands the material" — not just "scrolled through the screens."

For critical compliance training — food safety, age verification, hazardous materials handling — the quiz is the verification layer. The employee's passing score is documented with a timestamp, creating an auditable record that the training was completed and comprehended. This record is invaluable during health inspections, compliance audits, and liability disputes.

Certification Tracking

Many franchise operations require employees to hold specific certifications: food handler permits, alcohol server certifications, OSHA safety training, and state-specific compliance requirements. DohOps tracks all of these in one place.

Set certification requirements by role. Track completion dates. Receive automatic reminders when certifications are approaching expiration — 90 days, 60 days, and 30 days before expiry. The system flags employees whose certifications have expired, preventing compliance violations before they happen.

For multi-location operators, the certification dashboard provides a portfolio-wide view: how many employees at each location are fully certified, how many have expiring certifications, and which locations are at risk of compliance gaps. This centralized visibility is especially valuable for franchise operations where different states have different certification requirements.

Gamified Completion

Training completion earns gamification points and badges. Each module completed adds points to the employee's total. Passing quizzes on the first attempt earns bonus points. Completing all assigned training within the first week earns the "Training Champion" badge — the first achievement in a new hire's DohOps journey.

This gamification integration solves the biggest problem with traditional training: employees don't complete it. When training completion translates directly to points — which convert to cash bonuses — the incentive structure changes. Training becomes an earning opportunity, not a chore. Completion rates increase dramatically when employees see their points accumulating with each finished module.

For ongoing training (new product launches, seasonal procedures, policy updates), gamification points ensure existing employees actually complete refresher modules rather than ignoring them.

Pre-Built Industry Templates

Start with professionally designed training content for common retail operations, then customize to match your specific standards.

Food Safety & Health Code

Temperature monitoring, food storage, handwashing procedures, cross-contamination prevention, and health code compliance requirements by state.

Temperature logging procedures
Safe food handling practices
Allergen awareness training
Quiz with passing score requirement

POS & Register Operations

Cash handling, card processing, refund procedures, lottery sales, age-restricted product verification, and end-of-shift reconciliation.

Cash handling and counting
Credit card processing
Age verification for tobacco/alcohol
Register balancing procedures

Customer Service Standards

Greeting customers, handling complaints, upselling techniques, loyalty program enrollment, and brand-specific service standards.

Customer greeting protocols
Complaint resolution steps
Upselling and suggestive selling
Scenario-based quiz questions

Opening & Closing Procedures

Step-by-step walkthroughs for store opening and closing procedures, including equipment startup, register setup, security checks, and shift handover.

Opening sequence checklist training
Closing and lockup procedures
Safe drop procedures
Security system operation

Safety & Emergency

Workplace safety, emergency procedures, robbery response, slip/fall prevention, and hazardous materials handling.

Emergency evacuation procedures
Robbery response protocol
Injury and incident reporting
Fire safety and extinguisher use

Company Orientation

Company culture, policies, dress code, attendance expectations, and benefits overview. Sets expectations before the first shift.

Company mission and values
Dress code and appearance standards
Attendance and punctuality policy
How DohOps gamification works

Manager Dashboard — Who's Completed What

The training dashboard provides a complete view of training status across your operation. At the individual level, you can see each employee's training progress: which modules they've completed, their quiz scores, pending assignments, and certification status.

At the location level, the dashboard shows aggregate training completion rates, average quiz scores, and compliance certification status. For multi-unit operators, the portfolio view highlights locations with training gaps — stores where new hires haven't completed onboarding, or where certifications are about to expire.

The dashboard also tracks training effectiveness over time. You can correlate training completion with operational metrics: do employees who score higher on training quizzes have better task completion rates? Do stores with 100% certification compliance have fewer health code violations? This data helps you refine your training content to maximize operational impact.

Training Compliance at a Glance
One dashboard shows you: which employees haven't completed assigned training, which certifications are expiring this month, which locations are below training compliance thresholds, and which training modules have the lowest completion rates. No spreadsheets. No manual tracking. No surprises during audits.

Upload Your Own Training Materials

DohOps LMS isn't limited to pre-built templates. Upload your own training content in any format:

  • Video: Record walkthroughs of your specific procedures — your equipment, your store layout, your standards. Upload and assign to employees.
  • PDF documents: Policy manuals, health code summaries, product guides, and operating procedures.
  • Image galleries: Photo guides showing correct shelf arrangement, proper uniform appearance, equipment operation diagrams.
  • Custom modules: Build custom training modules using the DohOps module editor with text, images, and quiz questions.

Custom content can be assigned to specific roles, locations, or individual employees. When you add a new product line, change a procedure, or need to address a specific issue — create a targeted training module, assign it to the affected employees, and track completion. Gamification points for completion ensure timely engagement.

Frequently Asked Questions

Yes — upload videos, PDFs, images, and custom content alongside pre-built templates. You can create entirely custom training paths or modify the included templates to match your specific standards.

Yes — invite new hires to the DohOps app and assign onboarding modules pre-start date. Many operators use this to cover orientation, basic safety training, and POS operation fundamentals before the employee's first shift.

Yes — training completion earns points and badges. Each module completed adds to the employee's gamification total. First-attempt quiz passes earn bonus points. Completing all onboarding modules earns the "Training Champion" badge. This creates a tangible incentive to actually complete training rather than ignoring it.

Yes — set certification requirements by role, track completion dates, and receive expiration reminders at 90, 60, and 30 days before expiry. The system flags employees whose certifications have expired, preventing compliance violations.

Yes — training modules can be assigned by location, role, or individual employee. A gas station location might require fuel handling safety training that a QSR location doesn't need. Each location's requirements are configurable independently.

Onboard Faster — Book a Demo

See how DohOps Training & LMS can reduce new-hire ramp time, improve retention, and create a standardized training system that scales with your operation.

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